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Refund Policy

Last updated: July 15, 2026

This Refund Policy explains how refunds are handled for Coursera Assistant Pro purchases.

Refund window

You may request a refund within 7 days of purchase if the Pro license does not activate, the extension is not usable for its described purpose, or you purchased by mistake and have not abused the license.

Non-refundable cases

Refunds may be refused if the license has been shared, resold, misused, used to bypass product limits, or if the request is made after the refund window. Refunds may also be refused when the issue is caused by third-party platform changes, AI provider outages, unavailable API credits, or violation of course/platform rules.

How to request a refund

Email zen.z.neur@gmail.com with your purchase email, license key, payment receipt or order ID, and a short explanation of the issue.

Refund processing

Approved refunds are processed through the original payment provider. Processing time depends on the payment provider and your bank or card issuer.

License revocation

If a refund is approved, the related Pro license may be revoked and Pro features may stop working.

Contact

For refund questions, contact: zen.z.neur@gmail.com